What people ask before booking a vehicle

We are not going to claim a branch network we do not have. We run vehicles across mainland Britain and we survey before we quote, wherever you are. Where a job is genuinely small and genuinely local, a firm in your own town will usually be cheaper and more convenient, and we would rather say that than compete badly for it.

When the move crosses the country, when you are going abroad, when you need goods held between two distant addresses, or when your local options cannot crew the job. Those are the cases where working nationally is an advantage rather than a disadvantage.

Our crew, in our vehicle, and the same people at both ends. We do not hand the long leg to a third party partway through, which is the arrangement that produces most of the horror stories about cross-country moves.

By video for most properties, in person where the job warrants it. A video survey done properly — walking the phone through every room, the loft and the garage — is more accurate than most people expect and considerably better than a form.

Say both. The ladder is a way in, not a price band. A three-bedroom terrace with a full cellar can hold more than a four-bedroom semi with an empty loft, and the survey is what sorts that out.

Because different things run out. In a flat it is the staircase or the lift. In a terrace it is the hall and the turn. In a semi it is whether the loft and garage were counted. In a large or country house it is frequently the lane before you reach the building at all.

Not always. Fitted storage in newer houses reduces the movable volume considerably, and a well-cleared four-bedroom can be smaller than a full three-bedroom. We measure rather than assume, which occasionally produces a pleasant surprise.

The garage, the loft and the shed, in that order, and at every rung above a flat. They are also the easiest thing to fix — open every door at the survey and the quote will hold.

That depends on the distance, the access at both ends and the volume. Where it cannot, the arrangement is agreed in advance — including how the load is secured overnight — rather than discovered at nine in the evening.

Because on a cross-country move the motorway decides more than the mileage does, and an hour saved at the start is worth more than any amount of hurrying later. It is not padding; it is the plan.

Yes, measurably. Over distance everything moves against everything else — drawers work open, mirror corners find a gap, stacked cartons settle. Long loads are wrapped and strapped to a different standard, and it is worth letting us pack the fragile categories even if you would do them yourself locally.

Better decided before departure than at the far end. Goods can be listed and held rather than delivered into a house that is not ready, and on a long move that choice is much cheaper made early.

Yes. Those are planned with driving hours and the overnight arrangement settled in advance rather than improvised, which is the main difference between a long job that works and one that does not.

Send the form with both addresses, the nearest size rung and anything you already know about access. We come back with the questions that raises and then arrange a survey. The written quote follows the survey.

Because a price before a survey is a guess, and a guess that gets revised later is worse for you than no number at all. What we can tell you is exactly what the four inputs are, so you can compare quotes on the same basis.

For as long as the gap between the two houses runs. How much notice we need to bring goods back out, and on what terms, is written into the storage agreement rather than left to be assumed.

Sea and air freight, licensed waste clearance, valuations, and reconnecting IT or electrical work. Each of those is somebody else's trade and we will point you at it rather than improvise.

Households are what this site is about. We do handle small commercial moves, but if you are moving a floor of offices you want a firm that leads with that, and we will say so.